Terms of service

Payment Policy

1. Cash on Delivery (COD) – Orders Above Rs. 10,000

  • For orders with a total value above Rs. 10,000, partial or full advance payment may be required before dispatch.
  • Once the order is placed, our team will share bank transfer details via WhatsApp or email
  • Customers must transfer the required amount and share a clear payment screenshot
  • After verification, the remaining balance (if any) will be payable via COD

Orders will only be dispatched after advance payment is confirmed.

2. Credit/Debit Card Payments (Pakistan)

We accept credit and debit card payments at checkout.

  • Please note that card payments are processed through our international (UK) banking channel. As a result, some local banks may apply foreign transaction or international processing fees.
  • Any such charges are determined and applied directly by your bank or card issuer.
  • Khushposh does not receive or control these additional fees and is not responsible for any bank-imposed surcharges.
  • All credit/debit card payments are refunded to the original method of payment. As our payment gateway is UK-based, refunds may take 5–10 business days to reflect, depending on bank processing times.

3. Repeat Cancellations

Customers who have:

  • Previously refused delivery
  • Failed to accept parcels
  • Repeatedly cancelled orders after dispatch

Will not be eligible for Cash on Delivery (COD) in future orders.
Such customers may be required to pay in advance to place new orders.

This policy helps us reduce losses caused by dispatch and return costs.

4. Fake Payment Proof & Fraud Prevention

  • Sharing fake, edited, or false bank transfer screenshots is considered fraud
  • Orders associated with fake payment proof will be immediately cancelled
  • Customers involved in such activity will be blacklisted and permanently restricted from placing future orders
  • Khushposh reserves the right to take further action if required

5. Order Verification & Cancellation Rights

  • Khushposh reserves the right to verify any order before dispatch
  • Orders may be cancelled if payment verification fails or if incorrect details are provided
  • Any attempt to misuse payment methods may result in order cancellation without prior notice

6. Customer Unavailability & Delivery Liability

If an order is returned due to customer unavailability, incorrect contact details, or failure to respond to the courier despite multiple delivery attempts, the dispatch and return costs will be the customer’s responsibility.

Khushposh reserves the right to:

  • Recover delivery charges
  • Restrict COD for future orders
  • Require advance payment before dispatching new orders

7. Cash on Delivery (COD) Payment & Return Policy

To protect both our customers and our business from fraud, please carefully follow the guidelines below.

Cash on Delivery (COD) Payments

  • Only make payment once your parcel has arrived at your delivery address.
  • Do not make payment through a bank transfer, mobile banking app, or any other payment method before receiving your order.
  • Payment must only be made to the courier at the time of delivery.

Returns

  • Do not hand your parcel back to the delivery rider if you wish to return or exchange an item.
  • Delivery riders are not authorised to collect returns, approve exchanges, or process refunds.
  • All return and exchange requests must first be submitted through our official customer support channels and approved in accordance with our Return & Exchange Policy.
  • Once your request has been approved, we will provide the official return instructions.
  • Refunds are processed only after the returned item has been received, inspected, and approved by our warehouse team.

Important Notice

  • Courier personnel are independent delivery partners and are not authorised to make commitments, approve returns or exchanges, promise refunds, or make decisions on behalf of Khushposh.
  • Khushposh is not responsible for any payments made outside the official Cash on Delivery process or for products handed to a delivery rider without following our approved return procedure.
  • Any claim that cannot be verified through our official records or approved return process will not be eligible for a refund, exchange, or compensation.

Following this policy helps ensure a safe, transparent, and secure shopping experience for all customers.

Need Help?

For any payment-related queries, please contact us via:
Instagram: @khushposh.co
WhatsApp: +92 3136378673, +92 3017326825

Our team will be happy to assist you.