Khushposh Exchange & Refund Policy
At Khushposh, we aim to make exchanges and refunds as smooth as possible. Please review the guidelines below before submitting a request.
Eligibility (Applies to Both)
- Item must be unused, unworn, and unwashed
- Must be in original packaging with all tags intact
- Request must be made within 7 days of delivery
- A clear photo of the item must be provided
- Order must not be a replacement order
Not Eligible
- Sale or discounted items
- Customized or altered items
- Items damaged due to misuse
- Replacement orders
- International orders (exchange not available)
- Product change
EXCHANGE POLICY
When is exchange allowed?
- Size issues
- Incorrect item received
- Manufacturing defects
Process:
-
Message us on WhatsApp (+92 3136378673) with:
- Order number
- Item details
- Clear photos
- Once approved:
- Place a new order for the replacement item
- We will arrange the exchange through our courier partner
Fee:
- Rs. 250 (paid to the rider)
Important:
- Do not send anything yourself for exchange
- Exchange will not be processed without prior approval
REFUND POLICY
When is refund allowed?
- Incorrect item received
- Manufacturing defects
Process:
-
Message us on WhatsApp (+92 3136378673) with:
- Order number
- Item details
- Clear photos
- Once approved:
- You will receive return instructions
- Ship the item back at your own cost within 7 days
Inspection & Processing
- All returned items are inspected by our Quality Control team
- Refunds are processed only after approval
- Processing time: 7–10 business days after inspection
Refund Methods:
- Bank Transfer
- JazzCash
- Easypaisa
- Store Credit
International Orders
- No exchanges
- Refunds allowed (same process as above)
- Return shipping is customer’s responsibility
Important
- Do not send items without approval, they will not be accepted
- Returned items must match original condition
Fraud Prevention
- Returned items are verified against original order records
- Items must include the original invoice
- Used, damaged, or incorrect items will be rejected
- Fraudulent activity may lead to blacklisting
Need Help?
WhatsApp message us anytime:
+92 3136378673
+92 3017326825
